Privacy Policy
Last updated: April 2025
1. Data Controller
The data controller for personal data collected on the axoneconnect.fr website is:
Axone Connect
235 rue Claude François, 34080 Montpellier, France
Email: info@axoneconnect.fr
2. Data Collected
As part of our business activities, we collect and process the following personal data:
- Identification data: surname, first name, job title
- Contact data: email address, telephone number, postal address
- Professional data: company name, SIRET number, intra-community VAT number
- Order data: products ordered, amounts, purchase history
- Billing and payment data: bank details (for bank transfer/SEPA only), billing information
- Connection data: IP address, connection logs, browsing data on the site
3. Purposes and Legal Bases for Processing
| Purpose | Legal Basis |
|---|---|
| Order management and commercial relationship | Contract performance |
| Invoicing and accounting | Legal obligation |
| Customer account management | Contract performance |
| Fraud prevention | Legitimate interest |
| Website and service improvement | Legitimate interest |
| B2B commercial communications | Legitimate interest (opt-out available) |
| Compliance with legal and regulatory obligations | Legal obligation |
4. Data Recipients
The collected data is shared with the following parties:
- Axone Connect internal team: sales, accounting, logistics, customer support
- Payment service provider: Stripe Payments Europe Ltd (secure credit card payment processing) — subject to Stripe’s privacy rules
- Hosting provider: o2switch, 222 Boulevard Gustave Flaubert, 63000 Clermont-Ferrand — data hosted in France
- Logistics providers and carriers: to the extent necessary for order fulfilment and delivery
No data is sold or transferred to third parties for commercial or advertising purposes.
5. Retention Periods
| Data Category | Retention Period |
|---|---|
| Order and billing data | 10 years (legal accounting obligation) |
| Active customer account data | Duration of commercial relationship + 3 years |
| Prospect data (no purchase) | 3 years from last contact |
| Connection logs | 1 year (legal obligation) |
| Payment data | 13 months (card data, managed by Stripe) |
6. Your GDPR Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: obtain confirmation that your data is being processed and receive a copy
- Right to rectification: correct inaccurate or incomplete data
- Right to erasure: request deletion of your data (subject to legal obligations)
- Right to data portability: receive your data in a structured, machine-readable format
- Right to object: object to the processing of your data, particularly for direct marketing purposes
- Right to restriction: request temporary suspension of processing of your data
To exercise these rights, send your request by email to: info@axoneconnect.fr
We undertake to respond to your request within one month. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority. In France, this is the CNIL (Commission Nationale de l’Informatique et des Libertés): www.cnil.fr.
7. Cookies
The axoneconnect.fr website uses only strictly necessary technical cookies for the operation of the site:
- Session cookie: maintaining the logged-in user session
- Cart cookie: preserving the contents of the shopping cart
- Language cookie: remembering the chosen language (Polylang)
- CSRF cookie: protection against cross-site request forgery attacks
No tracking, analytics or third-party advertising cookies are used.
As these technical cookies are strictly necessary for the service to function, they do not require your prior consent under applicable regulations.
8. Data Security
Axone Connect implements appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, disclosure or alteration. The site uses HTTPS to secure data exchanges. Credit card payments are entirely managed by Stripe (PCI-DSS certified) and card data never passes through our servers.
9. International Transfers
Data is hosted in France (o2switch). Card payments are processed by Stripe, whose servers may be located outside the European Union. Such transfers are governed by standard contractual clauses approved by the European Commission and the applicable data protection frameworks.
10. Changes to This Privacy Policy
Axone Connect reserves the right to modify this privacy policy at any time. The date of the last update is indicated at the top of this document. We encourage you to review this page regularly.